FAQs

Hopefully, we’ve answered all your questions here, but if not, please send us a message.

Last updated: [01/08/2025]
The following terms apply to all free printable phonics worksheets and other educational downloads provided by Helping Hand Workbooks via this website.
By downloading or using any of our free resources, you agree to abide by the terms outlined below.

1. Personal Use Only
All free worksheets and downloads are licensed for personal, non-commercial use only. This means:
You may print and use them at home with your own children.
You may use them in a classroom or childcare setting with your own students.
You may not:
Share the files online (e.g. upload to your website, Google Drive, Facebook groups)
Sell or redistribute the files in any form (even if free)
Modify and rebrand the files as your own

Free Download Access & Usage

You may download up to three (3) free worksheet files per calendar week. Download links are valid for 30 days from the date of order. During that time, files may be downloaded multiple times, and you are encouraged to save copies to your own devices for continued access.

Once the 30-day download period expires, you may return to the website and download additional files (up to 3 per week) in accordance with this policy.

All worksheets are provided for personal use only and may not be redistributed, resold, or hosted elsewhere online.

2. Copyright
All worksheets and downloads are the intellectual property of Helping Hand Workbooks. All rights are reserved. The content—including text, design, layout, illustrations, and structure—is protected by UK and international copyright laws.

3. Linking
If you would like to share our free resources, you may link to the download page or blog post on our website, but not to the direct download file.
Please do not host or distribute the files yourself.

4. Printing and Distribution
You may print multiple copies for your own household, classroom, or childcare group, but not for resale or redistribution.
If you are a school, charity, or educational publisher interested in broader use, please contact us at grace@helpinghandworkbooks.co.uk.

5. Modifications
You may not modify or alter the worksheets in any way, including removing branding, changing content, or adding new graphics, without written permission.

6. Updates and Changes
We reserve the right to update these terms at any time. Continued use of our resources implies acceptance of the current terms.

Need Permission?
If you’d like to:
Share our worksheets in a paid product or bundle
Translate them
Feature them in media, commercial sites, or training
Please contact us for written permission: grace@helpinghandworkbooks.co.uk

Last updated: [17/07/2025]
Welcome to Helping Hand Workbooks! These Terms and Conditions outline the rules and regulations for use of our website and the purchase of our products.
By accessing this website and/or purchasing a product, you agree to the following terms:

1. Product Information
All products sold on this website are printed on demand and made to order. Product images, descriptions, and previews are provided to help you make informed decisions. Please review all information carefully before purchasing.

2. Pricing
All prices are listed in GBP (£). Prices include applicable VAT but exclude shipping, which is calculated at checkout. We reserve the right to change pricing at any time without notice.

3. Order Process
Once your order is placed, it is sent directly to our print partner. Orders cannot be changed or cancelled once submitted to production.

4. Intellectual Property
All content on this site, including the workbook content, downloads, images, and branding, is the intellectual property of Helping Hand Workbooks. It may not be copied, redistributed, or reproduced without permission.

5. Refunds & Replacements
Due to the made-to-order nature of our products, we do not accept refunds, returns, or exchanges unless the item arrives damaged or misprinted. Please refer to our Refund Policy for more details.

6. Affiliate Links, Ads & Sponsored Content

Some pages may contain:

Affiliate links (which may earn us commission)
Sponsored content (paid for by partners)
Display advertisements

These will always be clearly marked. You are responsible for evaluating any product or service before purchase.

7. Limitation of Liability
We are not liable for:

Inaccurate use of educational materials
Product availability or shipping delays by third parties
Outcomes resulting from affiliate-referred purchases

8. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be handled in the relevant UK legal jurisdiction.

Last updated: [17/07/2025]

Where We Ship
Currently, we only ship to addresses within the UK.

Shipping Rates
Shipping costs are calculated at checkout and depend on the size and weight of your order. Most orders for a single workbook ship for approximately £4.50–£5.50 via tracked delivery.

Production Time
All products are printed to order. Please allow:
2–4 business days for production
2–5 business days for delivery within the UK
You will receive a confirmation email once your order has been dispatched.

Delays & Issues
If your order has not arrived within 10 working days of shipping confirmation, please contact us at grace@helpinghandworkbooks.co.uk. We will investigate with our print and shipping partners and provide an update or replacement as necessary.

Wrong or Damaged Orders
If your item arrives misprinted or damaged, please contact us within 7 days of delivery with:
1. Your order number
2. Description of the issue
3. Photographic evidence
We’ll offer a replacement or refund at our discretion.

Last updated: [17/07/2025]

Made to Order
All of our workbooks are printed on demand. This means they are made especially for you after your order is placed. As a result, we do not offer refunds, returns, or exchanges for:
Change of mind
Incorrect purchases
Preference-related issues (e.g. size, content layout)

Damaged or Faulty Products
If your item arrives damaged or has a printing error, we’re happy to help. Please email us at grace@helpinghandworkbooks.co.uk within 7 days of delivery with:
1. Your order number
2. A description of the issue
3. Clear photos of the item and any packaging damage
Once we review the issue, we will either:
Send a replacement copy at no extra cost, or
Offer a full refund (at our discretion)

Cancellations
Because all products are made to order, we are unable to cancel your order once it has been submitted to print. This usually happens within 1–2 hours of placing your order.
If you contact us immediately after purchase, we will do our best to stop the order in time—but we can’t guarantee this.

Shipping Costs and Refunds
Shipping costs are non-refundable. If a refund is issued, it will cover the product price only. In the rare case of a shipping error on our part (e.g. wrong address printed), we will send a replacement at no charge.

Effective date: [17/07/2025]
Last updated: [17/07/2025]

At Helping Hand Workbooks (“we”, “our”, or “us”), we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website: https://www.helpinghandworkbooks.co.uk.

1. What Information We Collect

We may collect and process the following personal data:

Name and email address – when you sign up for our weekly blog posts, request free downloads, or contact us
Order details and shipping address – if you purchase a print-on-demand workbook
IP address and browser information – collected via cookies and analytics tools
Usage data – such as pages viewed, links clicked, and time on site
Purchase and referral data (via affiliate links and ads)

2. How We Use Your Information

We use your personal data to:

Send you free resources, weekly blog posts and product updates (if you subscribe)
Fulfil and manage your orders
Improve our website and content
Communicate with you in response to enquiries
Monitor site performance and protect against fraud
Track referral links for affiliate programs and sponsored content
Display relevant advertisements

3. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Consent – when you subscribe to our weekly blog posts or opt in to downloads
Contract – when you place an order
Legitimate interest – to improve website performance, for site analytics and limited marketing and to prevent fraud

4. How We Store and Protect Your Data

We store your data securely on trusted platforms, including:

Our website hosting provider (Hostinger)
Email marketing platforms (Mailerlite)
Order fulfilment partners (Bookvault)
Affiliate partners (eg. Amazon)

We take all reasonable precautions to protect your data from loss, misuse, or unauthorized access.

5. Third-Party Services & Data Sharing

We may share your data with trusted third parties, including:

Print and shipping partners (e.g. Bookvault)
Email service providers (e.g. Mailerlite)
Analytics and advertising platforms (e.g. Google Analytics)
Affiliate partners (e.g. Amazon, Awin)
Service providers (e.g. payment processors, print-on-demand partners)
Law enforcement or regulators, if required by law

These third parties only receive the data required to provide their services and are bound by data protection agreements.

We do not sell or rent your personal data.

6. Advertising, Affiliates & Sponsorships

This website may display:

Affiliate links, where we may earn commission at no extra cost to you
Sponsored posts, where content is paid for by a third party
Banner advertisements, which may track views or clicks

We only promote products or services we genuinely believe are useful to our audience.

7. Your Rights

You have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Withdraw consent at any time
Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, email us at: [grace@helpinghandworkbooks.co.uk]

8. Data Retention

We retain your data only for as long as necessary for the purpose for which it was collected. For example, order records may be kept for legal and accounting reasons for up to 6 years.

9. Third-Party Links

Our website may contain links to third-party sites (e.g. PayPal, Bookvault, social media). We are not responsible for their privacy practices.

10. Children’s Privacy

This website is intended for use by adults (e.g. parents and educators). We do not knowingly collect personal data from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Please check this page periodically for changes. Continued use of the site indicates acceptance of the current policy.

Last updated: [17/07/2025]

Please see our full Cookie Policy here. For ease of reference we have provided a condensed version below.

This website uses cookies to enhance user experience, track website performance, and manage marketing activities.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow us to recognize your device and remember preferences or activity.

Types of Cookies We Use

Type	Purpose
Essential	Site functionality and security
Analytics	Site usage tracking (e.g., Google Analytics)
Marketing	Affiliate tracking, ad targeting, and sponsored content

Third-Party Cookies

Our website may include cookies from:

Google (Analytics, Ads)
Facebook/Instagram (Meta Pixel)
Affiliate programs (e.g. Amazon, Awin)
Ad networks (if ads are placed)

These third parties may collect data in line with their own privacy policies.

Your Choices

You can:

Accept or reject cookies using our cookie banner
Change cookie settings in your browser
Clear cookies at any time

Last updated: [17/07/2025]

In line with UK Advertising Standards Authority (ASA) and affiliate program terms (e.g. Amazon Associates), we clearly disclose:

Some links on our site are affiliate links. If you click one and make a purchase, we may earn a small commission at no extra cost to you. We only recommend products we believe in.
We may also include sponsored posts or advertising banners, which will be clearly marked as “sponsored” or “ad”.
This helps support our site and allows us to continue offering high-quality free resources.

Last updated: [17/07/2025]

At Helping Hand Workbooks, we strive to offer valuable, trustworthy resources for parents and caregivers of young children. To help us continue offering free printables and educational content, we may work with advertisers and sponsors. This policy outlines how we approach advertising and sponsored content on our website.

1. Types of Advertising and Sponsorship

We may feature:

Display advertisements via ad networks (e.g. Google AdSense)
Affiliate links where we earn a commission if you purchase through our links
Sponsored content, such as blog posts, product mentions, or reviews
Sponsored placements or banner space purchased by brands

2. Our Commitment to Transparency

We are committed to being transparent about paid relationships. Any sponsored content or paid partnership will be clearly labelled as such, using terms like:

Sponsored Post
In partnership with…
Advertisement

You’ll never have to guess whether content has been paid for or influenced by a brand.

3. Our Advertising Standards

We will only promote products, brands, or services that:

Are relevant to our audience (e.g. parents of children aged 3–5)
Align with our values (educational, age-appropriate, respectful of diversity)
Offer genuine value or usefulness to our community

We reserve the right to decline any advertising or sponsorship that we feel is misleading, low quality, or inappropriate.

4. Affiliate Disclosure

Some blog posts or resource pages contain affiliate links, which means we may earn a small commission at no additional cost to you if you make a purchase. Posts containing affiliate links will include a clear disclosure at the top of the page.

Learn more in our [Affiliate Disclosure] and [Privacy Policy].

5. Third-Party Ad Networks

We may use third-party ad services, such as Google AdSense. These services may place cookies in your browser to display relevant advertising. See our [Cookie Policy] for full details.

6. Sponsored Product Reviews

We may accept free products in exchange for a review. However, our reviews are always honest and independent. We do not guarantee positive coverage and will disclose any gifted items.

7. Questions or Proposals

If you are a brand or agency interested in advertising or sponsorship, please contact us at grace@helpinghandworkbooks.co.uk with your proposal.

Last updated: [17/07/2025]

The information provided by Helping Hand Workbooks (“we,” “us,” or “our”) on https://www.helpinghandworkbooks.co.uk is for general informational and educational purposes only.

1. Educational Content

All content, including printables, blog posts, and workbooks, are designed to support early years learning but are not a substitute for professional teaching advice, diagnosis, or intervention. Please consult a qualified teacher or educational specialist if you have specific concerns about your child’s development.

2. No Guarantees

While we do our best to ensure accuracy and usefulness, we make no guarantees or warranties, expressed or implied, regarding the results from using our resources.

You use our materials and website at your own discretion and risk.

3. Affiliate and Ad Disclaimer

Some pages may contain affiliate links or advertisements. We may earn a commission if you click or buy through these links. This helps support the site but does not influence our content or recommendations.

For more information, see our [Advertising & Sponsorship Policy] and [Affiliate Disclosure].

4. External Links

Our website may contain links to external websites we do not control. We are not responsible for the content, privacy policies, or practices of these third parties.

5. Limitation of Liability

We shall not be held liable for any damages or losses related to your use of the site or reliance on any content provided. This includes indirect or consequential losses.

6. Changes to This Disclaimer

We may update this disclaimer as needed. Continued use of the website implies acceptance of the current version.