FAQs
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Last updated: [01/08/2025]
The following terms apply to all free printable phonics worksheets and other educational downloads provided by Helping Hand Workbooks via this website.
By downloading or using any of our free resources, you agree to abide by the terms outlined below.
1. Personal Use Only
All free worksheets and downloads are licensed for personal, non-commercial use only. This means:
You may print and use them at home with your own children.
You may use them in a classroom or childcare setting with your own students.
You may not:
Share the files online (e.g. upload to your website, Google Drive, Facebook groups)
Sell or redistribute the files in any form (even if free)
Modify and rebrand the files as your own
Free Download Access & Usage
You may download up to three (3) free worksheet files per calendar week. Download links are valid for 30 days from the date of order. During that time, files may be downloaded multiple times, and you are encouraged to save copies to your own devices for continued access.
Once the 30-day download period expires, you may return to the website and download additional files (up to 3 per week) in accordance with this policy.
All worksheets are provided for personal use only and may not be redistributed, resold, or hosted elsewhere online.
2. Copyright
All worksheets and downloads are the intellectual property of Helping Hand Workbooks. All rights are reserved. The content—including text, design, layout, illustrations, and structure—is protected by UK and international copyright laws.
3. Linking
If you would like to share our free resources, you may link to the download page or blog post on our website, but not to the direct download file.
Please do not host or distribute the files yourself.
4. Printing and Distribution
You may print multiple copies for your own household, classroom, or childcare group, but not for resale or redistribution.
If you are a school, charity, or educational publisher interested in broader use, please contact us at grace@helpinghandworkbooks.co.uk.
5. Modifications
You may not modify or alter the worksheets in any way, including removing branding, changing content, or adding new graphics, without written permission.
6. Updates and Changes
We reserve the right to update these terms at any time. Continued use of our resources implies acceptance of the current terms.
Need Permission?
If you’d like to:
Share our worksheets in a paid product or bundle
Translate them
Feature them in media, commercial sites, or training
Please contact us for written permission: grace@helpinghandworkbooks.co.uk
Last updated: [21/02/2026]
Welcome to Helping Hand Workbooks! These Terms and Conditions outline the rules and regulations for use of our website and the purchase of our products.
By accessing this website and/or purchasing a product, you agree to the following terms:
1. Product Information
All physical products sold on this website are bulk printed and shipped from within the UK.
Product images, descriptions, and previews are provided to help you make an informed purchasing decision. Please review all product information carefully before placing your order, as we are unable to offer refunds for change-of-mind purchases once an order has been dispatched.
2. Pricing
All prices are listed in GBP (£). Prices include applicable VAT but exclude shipping, which is calculated at checkout. We reserve the right to change pricing at any time without notice.
3. Order Process
Once your order is placed, you will receive an order confirmation email.
Orders may be cancelled or amended before dispatch only. Once an order has been dispatched, it cannot be changed or cancelled except where the item is faulty, damaged, or incorrect.
We aim to dispatch orders within 1–2 working days (excluding weekends and bank holidays).
4. Intellectual Property
All content on this site, including the workbook content, downloads, images, and branding, is the intellectual property of Helping Hand Workbooks. It may not be copied, redistributed, or reproduced without permission.
5. Refunds & Replacements
We do not accept returns, exchanges, or refunds for change-of-mind purchases once an order has been dispatched.
If your item arrives damaged, or misprinted, please contact us within 7 days of delivery and we will arrange a replacement or refund as appropriate. Full details can be found in our Refunds, Cancellations & Returns Policy.
6. Affiliate Links, Ads & Sponsored Content
Some pages may contain:
- Affiliate links (which may earn us commission)
- Sponsored content (paid for by partners)
- Display advertisements
These will always be clearly marked. You are responsible for evaluating any product or service before purchase.
7. Limitation of Liability
We are not liable for:
- Inaccurate use of educational materials
- Product availability or shipping delays by third parties
- Outcomes resulting from affiliate-referred purchases
8. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be handled in the relevant UK legal jurisdiction.
9. Fraud Prevention We reserve the right to refuse, cancel, or refund any order where we reasonably suspect fraudulent activity, misuse of promotions, or abuse of our policies. We may share relevant order and delivery information with payment providers or authorities where necessary.
Last updated: [21/02/2026]
Where We Ship
Currently, we only ship to addresses within the UK.
Shipping Rates
Shipping costs are calculated at checkout and depend on the size and weight of your order. Most orders for a single workbook ship for approximately £3.55 via tracked delivery.
Dispatch Time
All workbooks are bulk printed and shipped from within the UK. Orders are typically dispatched within 1–2 working days (excluding weekends and bank holidays).
Delivery Time
Estimated delivery time within the UK is 2–4 working days after dispatch. You will receive a confirmation email once your order has been dispatched.
Delays & Issues
If your order has not arrived within 7 working days of dispatch, please contact us at grace@helpinghandworkbooks.co.uk.
We will investigate with the delivery provider and provide an update. If a parcel is confirmed as lost in transit, we will arrange a replacement or issue a refund as appropriate.
If tracking shows the parcel as successfully delivered to the address provided, the order will be considered fulfilled. In such cases, we are unable to offer a refund or replacement unless the delivery provider confirms the parcel was lost or misdelivered.
We reserve the right to provide order, delivery, and communication records to payment providers or authorities in the event of a chargeback or fraudulent claim.
Wrong or Damaged Orders
If your item arrives misprinted, damaged, or you receive the wrong item, please contact us within 7 days of delivery at grace@helpinghandworkbooks.co.uk and include:
- Your order number
- A brief description of the issue
- Clear photographic evidence of the fault or damage
Where possible, we will provide a replacement at no additional cost. If a replacement is not available or appropriate, a refund will be issued.
Incorrect Address Provided by Customer
Please ensure your delivery address is entered correctly at checkout.
We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If an order is returned to us due to an address error, we may contact you to arrange re-shipping. Additional shipping charges may apply.
If the parcel cannot be recovered or is delivered to the address provided, we are unable to offer a refund or replacement.
Delivery Confirmation and Responsibility
Orders are shipped to the delivery address entered by the customer at checkout. It is the customer’s responsibility to ensure the address is accurate and secure for delivery.
Where tracking or delivery confirmation shows that an order has been delivered, responsibility for the parcel passes to the customer. We are not responsible for parcels lost, stolen, or unreceived after confirmed delivery.
If you believe a parcel has been misdelivered, we will assist by contacting the delivery provider, but we cannot guarantee replacement or refund where delivery has been confirmed.
Last updated: [21/02/2026]
Orders and Change of Mind
All of our workbooks are bulk printed and shipped from within the UK.
Please review all product descriptions, images, and previews carefully before placing your order. We do not offer refunds, returns, or exchanges for:
- Change of mind
- Incorrect purchases made by the customer
- Preference-related issues (such as content style, layout, or expectations)
Orders may be cancelled before dispatch only. Once an order has been dispatched, refunds or replacements are provided only where the item is faulty, damaged, or incorrect.
Damaged or Faulty Products
If your item arrives faulty, damaged, or contains a printing error, please contact us within 7 days of delivery at grace@helpinghandworkbooks.co.uk and include:
- Your order number
- A brief description of the issue
- Clear photographs of the item and any damage
We will review the information provided and, where a fault or damage is confirmed, we will arrange a replacement copy at no additional cost.
If a replacement is not available or appropriate, a full refund (including standard delivery costs) will be issued to the original payment method.
Cancellations
Orders may be cancelled before they are dispatched.
We aim to dispatch orders within 1–2 working days (excluding weekends and bank holidays). Once an order has been dispatched, it cannot be cancelled and will instead be handled in accordance with our Refunds, Cancellations and Returns Policy.
If you need to request a cancellation, please contact us as soon as possible at grace@helpinghandworkbooks.co.uk. We will do our best to assist where the order has not yet been dispatched, but cancellation cannot be guaranteed once processing has begun.
Shipping Costs and Refunds
Shipping costs are non-refundable except where an item is faulty, damaged, or misprinted. In such cases, the original standard delivery cost will also be refunded.
Where a refund is issued for any other reason (including discretionary or goodwill refunds), only the product price will be refunded.
If an error has occurred on our part (for example, an incorrect address label applied by us), we will arrange a replacement at no additional cost.
Effective date: [17/07/2025]
Last updated: [21/02/2026]
At Helping Hand Workbooks (“we”, “our”, or “us”), we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website: https://www.helpinghandworkbooks.co.uk.
1. What Information We Collect
We may collect and process the following personal data:
- Name and email address – when you sign up for our weekly blog posts, request free downloads, join a waitlist, or contact us
- Order details and shipping address – if you purchase a physical workbook
- IP address and browser information – collected via cookies and analytics tools
- Usage data – such as pages viewed, links clicked, and time on site
- Purchase and referral data (via affiliate links and ads)
2. How We Use Your Information
We use your personal data to:
- Send you free resources, weekly blog posts and product updates (if you subscribe)
- Fulfil and manage your orders
- Improve our website and content
- Communicate with you in response to enquiries
- Monitor site performance and protect against fraud
- Track referral links for affiliate programs and sponsored content
- Display relevant advertisements
3. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Consent – when you subscribe to our weekly blog posts or opt in to downloads
- Contract – when you place an order
- Legitimate interest – to improve website performance, for site analytics and limited marketing and to prevent fraud
4. How We Store and Protect Your Data
We store your data securely on trusted platforms, including:
- Our website hosting provider (Hostinger)
- Email marketing platforms (Mailerlite)
- Order fulfilment partners (Royal Mail)
- Affiliate partners (eg. Amazon)
We take all reasonable precautions to protect your data from loss, misuse, or unauthorized access.
5. Third-Party Services & Data Sharing
We may share your data with trusted third parties, including:
- Print and shipping partners (e.g. Bookvault, Royal Mail)
- Email service providers (e.g. Mailerlite)
- Analytics and advertising platforms (e.g. Google Analytics)
- Affiliate partners (e.g. Amazon, Awin)
- Service providers (e.g. payment processors)
- Law enforcement or regulators, if required by law
These third parties only receive the data required to provide their services and are bound by data protection agreements.
We do not sell or rent your personal data.
6. Advertising, Affiliates & Sponsorships
This website may display:
- Affiliate links, where we may earn commission at no extra cost to you
- Sponsored posts, where content is paid for by a third party
- Banner advertisements, which may track views or clicks
We only promote products or services we genuinely believe are useful to our audience.
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent at any time
- Lodge a complaint with the ICO (Information Commissioner’s Office)
To exercise your rights, email us at: [grace@helpinghandworkbooks.co.uk]
8. Data Retention
We retain your data only for as long as necessary for the purpose for which it was collected. For example, order records may be kept for legal and accounting reasons for up to 6 years.
9. Third-Party Links
Our website may contain links to third-party sites (e.g. PayPal, Bookvault, social media). We are not responsible for their privacy practices.
10. Children’s Privacy
This website is intended for use by adults (e.g. parents and educators). We do not knowingly collect personal data from children under 13.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Please check this page periodically for changes. Continued use of the site indicates acceptance of the current policy.
Last updated: [17/07/2025]
Please see our full Cookie Policy here. For ease of reference we have provided a condensed version below.
This website uses cookies to enhance user experience, track website performance, and manage marketing activities.
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They allow us to recognize your device and remember preferences or activity.
Types of Cookies We Use
| Type | Purpose |
|---|---|
| Essential | Site functionality and security |
| Analytics | Site usage tracking (e.g., Google Analytics) |
| Marketing | Affiliate tracking, ad targeting, and sponsored content |
Third-Party Cookies
Our website may include cookies from:
- Google (Analytics, Ads)
- Facebook/Instagram (Meta Pixel)
- Affiliate programs (e.g. Amazon, Awin)
- Ad networks (if ads are placed)
These third parties may collect data in line with their own privacy policies.
Your Choices
You can:
- Accept or reject cookies using our cookie banner
- Change cookie settings in your browser
- Clear cookies at any time
Last updated: [17/07/2025]
In line with UK Advertising Standards Authority (ASA) and affiliate program terms (e.g. Amazon Associates), we clearly disclose:
Some links on our site are affiliate links. If you click one and make a purchase, we may earn a small commission at no extra cost to you. We only recommend products we believe in.
We may also include sponsored posts or advertising banners, which will be clearly marked as “sponsored” or “ad”.
This helps support our site and allows us to continue offering high-quality free resources.
Last updated: [17/07/2025]
At Helping Hand Workbooks, we strive to offer valuable, trustworthy resources for parents and caregivers of young children. To help us continue offering free printables and educational content, we may work with advertisers and sponsors. This policy outlines how we approach advertising and sponsored content on our website.
1. Types of Advertising and Sponsorship
We may feature:
- Display advertisements via ad networks (e.g. Google AdSense)
- Affiliate links where we earn a commission if you purchase through our links
- Sponsored content, such as blog posts, product mentions, or reviews
- Sponsored placements or banner space purchased by brands
2. Our Commitment to Transparency
We are committed to being transparent about paid relationships. Any sponsored content or paid partnership will be clearly labelled as such, using terms like:
- Sponsored Post
- In partnership with…
- Advertisement
You’ll never have to guess whether content has been paid for or influenced by a brand.
3. Our Advertising Standards
We will only promote products, brands, or services that:
- Are relevant to our audience (e.g. parents of children aged 3–5)
- Align with our values (educational, age-appropriate, respectful of diversity)
- Offer genuine value or usefulness to our community
We reserve the right to decline any advertising or sponsorship that we feel is misleading, low quality, or inappropriate.
4. Affiliate Disclosure
Some blog posts or resource pages contain affiliate links, which means we may earn a small commission at no additional cost to you if you make a purchase. Posts containing affiliate links will include a clear disclosure at the top of the page.
Learn more in our [Affiliate Disclosure] and [Privacy Policy].
5. Third-Party Ad Networks
We may use third-party ad services, such as Google AdSense. These services may place cookies in your browser to display relevant advertising. See our [Cookie Policy] for full details.
6. Sponsored Product Reviews
We may accept free products in exchange for a review. However, our reviews are always honest and independent. We do not guarantee positive coverage and will disclose any gifted items.
7. Questions or Proposals
If you are a brand or agency interested in advertising or sponsorship, please contact us at grace@helpinghandworkbooks.co.uk with your proposal.
Last updated: [17/07/2025]
The information provided by Helping Hand Workbooks (“we,” “us,” or “our”) on https://www.helpinghandworkbooks.co.uk is for general informational and educational purposes only.
1. Educational Content
All content, including printables, blog posts, and workbooks, are designed to support early years learning but are not a substitute for professional teaching advice, diagnosis, or intervention. Please consult a qualified teacher or educational specialist if you have specific concerns about your child’s development.
2. No Guarantees
While we do our best to ensure accuracy and usefulness, we make no guarantees or warranties, expressed or implied, regarding the results from using our resources.
You use our materials and website at your own discretion and risk.
3. Affiliate and Ad Disclaimer
Some pages may contain affiliate links or advertisements. We may earn a commission if you click or buy through these links. This helps support the site but does not influence our content or recommendations.
For more information, see our [Advertising & Sponsorship Policy] and [Affiliate Disclosure].
4. External Links
Our website may contain links to external websites we do not control. We are not responsible for the content, privacy policies, or practices of these third parties.
5. Limitation of Liability
We shall not be held liable for any damages or losses related to your use of the site or reliance on any content provided. This includes indirect or consequential losses.
6. Changes to This Disclaimer
We may update this disclaimer as needed. Continued use of the website implies acceptance of the current version.